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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-25-2011 08:19 AM

HP Recommended

I have an error message that says Scanner failure: power off and on.....I've power cycled a few time and comes back to the same spot....is there a way to reset the machine and see if that clears it up?

3 REPLIES 3

‎10-25-2011 08:31 AM - last edited on ‎02-21-2017 03:29 PM by HP Administrator

HP Recommended

The troubleshooting steps in this page may help.

 

You can perform a semi-reset as follows: turn off the printer and unplug the power connection.  Press and hold the # and 3 keys while pluging in the printer and turning it on.  A more agressive reset can be done by holding the # and 6 keys while turning on the printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎10-25-2011 10:00 AM

HP Recommended

Thanks... itried bith 3# and 6#...it said semi full reset but it came back with the scanner failure....the trouble is I can't fax from it anymore as the whole dial pad is disabled....any ideas?

‎10-25-2011 10:52 AM - last edited on ‎02-21-2017 03:29 PM by HP Administrator

HP Recommended

 Is the scanner bulb lighting? Have you tried the steps in this page?  Unfortunately if the scanner is not working the FAX connot work. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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