how do i reset my laserjet p1102w to its defaults

[mickeydavis1]

Connecting via usb but I don't think it's connecting at all.

[Gemini02]

Hi mickeydavis1,

Thanks for letting me know that information.

So it sounds like you already have a IPv4 address and the correct network name listed.

Try and access the Embedded Web Server for the printer.
Type the IPv4 address into your web browser's address bar. (Internet Explorer)

If it loads the printer's network page then the printer is on the network.

Power cycle the router, computer and printer.

Try printing again.

If the issue persists, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. http://www.hp.com/go/tools>Using HP Diagnostic Tools for HP Printers in Windows.

What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

Here are some more things to check if the issue persists.

Check the IPv4 address on the computer to make sure it matches the printer's IPv4 address.
Go to start, devices and printers, right click the printer, go to printer properties, select ports tab, click configure port.
If they don't match then close the configure port window and click create a port and follow the wizard.

Type in the proper IP address.
Make sure the printer is online.

Test the printer.

If you are still having issues, check the network IPv4 address on the computer to see if the first 3 sets of numbers match.

Go to start, type run in the search box, type in cmd, then type Ipconfig.
Check the IP address.
Now check the IPv4 address for the printer.
Do the first 3 sets of numbers match?

Try and ping the printer.
In the same window type ping IPv4 address of the printer. (space in between ping and the IP)
Do you get any replies back?

Please provide in detail the results if you are still having issues. Thank You.

[mickeydavis1]

I think a basic issue is the printer is not online. But I will try all your suggestions tonight. Thanks.

[mickeydavis1]

The firmware updated. I cannot get the ipv4 to respond. It doesn't allow me to configure the special pretty for the printer. The print doctor produced a test page. IP config said media was disconnected.When I ping 192.168.1.233, my ipv4, it comes back with replies from 192.168.0.4 saying destination host unavailable but it says 4 sent 4 received 0 lost. I don't know why if I ping one URL I get a response from a different one!

[mickeydavis1]

Can't reset still even with New firmware

[Gemini02]

Hi mickeydavis1,

It may be a hardware issue, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Thank You.

[SuperTech_IT]

The main problem here in the thread is that after people successfully reset their printers, nobody is telling them that AFTER they do that, they need to run the wireless configuration wizard, OR they need to uninstall/reinstall the driver so that they can give the wireless credentials to the printer over the USB cable before the printer can connect to the router and get a network IP address.