how to clean printhead

[MFRANKLE]

Hello, I just bought some new cartridges for my printer and now it does not print. There is a message that comes up.. INK SYSTEM FAILURE.. I followed all the steps to try and resolve my issue. I think it might have something to do with the printhead.. Can you help me with this? I am worried that if I touch something that I'm not supposed to when cleaning it, I might wreck something... please advise.. Thank you

[DavidSMP]

Hi @MFRANKLE,

Thanks for reaching out to the HP community. A very good day to you. 🙂 I understand that you require assistance regarding printing issues with your HP printer which reports an ink system failure error message. It will be a delight to help you. 🙂

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Spectacular troubleshooting, superb description and splendid analysis of the issue before posting. Kudos to you for that. 🙂 You are a valued Hp customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a power outage or surge? Do you know?
• Did you try to bypass power strips and connect it directly to a wall outlet?

It looks like a hardware issue with the printer or printheads.

For a start, please reseat the printhead 3 times. Then close the latch firmly and check again.

If you’ve followed all the steps from this link: http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/m... then please contact HP phone support to get the printer serviced or replaced. It may actually be a faulty printhead.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[hpocd]

I recently had a print head failure for my 8600, I went through all the support site steps and was unsuccessful in getting the error to clear.  I checked the HP site for a replacement but it was listed as out of stock.  Fortunately, my sister has an 8620 so I can give her my ink cartridge inventory.

In addition I have had severe problems with feeding photo paper with this printer so I trashed it and got an 8710 all-in-one.

This is the worst printer I've had from HP and has been a terrible customer experience, but on the other hand I have a DeskJet 970 that is about 20 years old and still going strong as my primary printer.

[DavidSMP]

Hi @hpocd,

Welcome to the HP community. A very good day to you. 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂