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‎08-28-2021 06:00 PM

HP Recommended
Product: Laserjet MFP m29W
Operating System: macOS 11.0 Big Sur

I recently moved and changed my home wifi. Now I cannot find the printer on my mac laptop. It also did not show up on the HP smart app.

 

I tried to press the signal and cancel button simultaneously to reset. The printer printed out a "wireless network test report", showing that "Network Name SSID found: fail".  I tried to use HP smart to add a new printer but the app also cannot locate the printer. 

 

What should I do now?

 

(PS: I do not have a USB cable to connect the printer to a laptop)

Category:
2 REPLIES 2

‎08-28-2021 08:52 PM - last edited on ‎03-22-2024 08:35 AM by

HP Recommended

Hi,

Press and hold the Wireless button on the printer for approx. 20 seconds, until the Attention light blinks. The printer might restart.

 

Next, follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer, you will be offered with the option to select your wireless network during the process.

https://support.hp.com/us-en/drivers/hp-easy-start/7376041

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation.

 

Shlomi



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‎02-17-2023 07:06 AM

HP Recommended

Hi, 

 

JessikaV_0-1676642743489.png

JessikaV
HP Support Community Administrator

I work on behalf of HP
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