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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2015 10:50 AM

HP Recommended
Operating System: Microsoft Windows 8 (64-bit)

Hello,

 

My printer stopped printing suddenly so I downloaded the ePrint and it worked. . . but now I cant scan ! I  dont have the option to scan.

 

Please help!

5 REPLIES 5

‎01-27-2015 11:05 AM

HP Recommended

Hello G100,

 

Could you please take a look below link for how to scan in Win 8.

 

https://www.youtube.com/watch?v=4rLw-XOGx8k

 

İf you can able to scan with Windows Fax and Scan may be it will be help full to uninstall all the printer driver and reinstall it.

‎01-27-2015 11:09 AM

HP Recommended

Hello,

 

Thanks for the fast reply.

 

I tried what the instructions on the video but it doesnt work because it says "could not complete scan"

 

My computer didnt show the printer options like in the video so maybe its not recognizing or finding my printer? How do i fix that?

‎01-27-2015 11:29 AM - edited ‎01-27-2015 11:30 AM

HP Recommended

Hello,

 

Please run toHPPSdr firstly and follow the step if its show. 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-141416-1&cc=us&dlc=en&lc=en...

 

If its not work may be we have to change the file name Twain_32 which located in C:\Windows

 

Please try and let me know if it is work or not .

‎01-27-2015 11:43 AM

HP Recommended

Its working now, thanks a bunch!

‎01-27-2015 11:53 AM

HP Recommended

Hello g100,

It's nice to here your scanner continue to work now.

 

Say thanks by clicking the Kudos thumb up in the post Please.
If my post resolve your problem please mark it as an Accepted Solution. :Wink:

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