hp 1102w can print test page but can not print document from word

[dick4239]

I have installed the drivers for my new HP LaserJet P1102w for USB printing. I can print the test page but can't print any documents. Help.

[Rudy1906]

Sorry that you are having a problem printing. Are you printing this test page from the printer itself, or the computer?

When you try to print from another program, does it give you an error message?

Did you download the drivers from the website, or the CD?

[rjrlaw]

I am having the exact same problem; I can print documents from the internet, and the test page (from computer) but I can not print any word or excel documents. I have used the print and scan doctor, and have uninstalled and reinstalled printer, with no resolution. 

No error message is given. Each document I request to print appears in the queue and remains there approximately one minute, then disappears. 

I have used this p1102w printer for two years without issue, until yesterday. Any advice would be greatly appreciated.

[Rudy1906]

@rjrlaw, How are you connected, wireless or USB?

Check to see if you have paused printing checked. 

1. Click on Start Menu

2. Choose Devices and Printers

3. RIGHT CLICK on the printer 

4. Choose OPEN or See What's Printing. 

5. Your queue window will pop up. 

6. Choose Printer (top left). Make Sure PAUSED PRINTING IS NOT checked.

[ELFHOUSE]

This happend to my mothers printer as well and after windows 7 64 bits update last friday i have tryed to install the printer again but no succes 

the printer in installed wireless and is a aio photosmart premium and there is no error message from the tools program 

when i try to print the half of the dokument is sending and then it freezes and the olny way is to delete the dokument from the printer meny

there is no thing wrong with the printer becuse i can print over wifi wing my android phone and from my ubuntu computer with no problems 

the printer worked fine before windows update and now itś not printing nothing other than the testpage from windows

is there more info you guys need?

[Rudy1906]

See if you can stop and restart the print spooler. 

1. Click on the Star Menu

2. RIGHT CLICK on COMPUTER

3. Choose MANAGE

4. Select Services and Applications

5. Click on Services

6. Scroll down to PRINTER SPOOLER

7. Stop it and restart it. 

See if it works better. 

[ELFHOUSE]

Those step did nothing i tried to restart printspooler one more time and the result is still the same 

Windows is sending 6.78 kB och the file that is trying to print out it dosnt mater what type of file or how big the size is it still just 6.78kB thats sending then it freezes and the only way to go on is to abort the printing

i herd from athers that this is not only for HP printers but others is doing the same after the latest win-update?? 

is there some way to confirm this?

[Rudy1906]

See if you can download an alternative driver and see if that works. 

(Shane_R) has a great post on how to download it. 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/How-to-Assign-Alterna...

[i080921]

I downloaded all 3 alternative drivers and none of them worked.