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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2013 07:34 AM

HP Recommended

Dear all,

We have an HP 4345 MFP machine in our office.  Unfortunately we can not use it well due to an encountered problem. Scanner is stucking  and the following message appeares: hp 4345mfp initializing scanner. Due to we can not scan files or send faxes. Please explain us how can we solve this problem.

Thank you.

Best regards,

Mricea

2 REPLIES 2

‎02-12-2013 08:20 AM - last edited on ‎04-19-2016 12:34 PM by HP Administrator

HP Recommended

Try to run the print and scan doctor and check the results. 

http://support.hp.com/us-en/document/c03275041

 

What happens when you try to send a fax?

Do you get an error message?

 

Let me know what happens, thanks. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

‎07-17-2015 07:12 AM

HP Recommended

For anyone getting the "initializing scanner" message, here is a useful bulletin from HP that can help narrow down the problem:

 

http://www.icareasc.com/ICareKM/University/TrainingMaterial/The%20German%20Laserweb/4000/4345mfp/kno...

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