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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 12:04 PM

HP Recommended
Product: HP 8600

new  laptop, connected wireless to my old 8600 printer, prints but won't scan, reads " no computer found"...OK computer to printer, not scanner back to computer 

 

 

 

 

 

 

 

 

1 REPLY 1

‎04-26-2017 02:30 PM - edited ‎04-26-2017 02:46 PM

HP Recommended

Hi @RonC54,

 

Good day.  Welcome to the HP support forums. I understand that you have issues with the printer not scanning. I will be delighted to assist you here. 🙂

Fabulous description, splendid effort and great diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂

Have you tried to make copies directly from the printer without any intervention from the computer?

Did you bypass power strips and connect the printer directly to the wall outlet?

 

For a start, we need to isolate the issue to being hardware or software related.

  • Please make a few copies directly from the printer.
  • Please let me know the operating system used.
  • If it copies fine, then please perform all the prescribed steps from this link for windows
  • If the operating system is MAC please click here  and perform all the prescribed steps.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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