hp 920 fax

[dimancea]

I have a HP 920 fax. It no longer connects to the phone line. It shows "Off hook" message when trying to start a transmission. Appreciate any suggestions of what the fix could be. 

[Rainbow23]

@dimancea,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to send a fax from your HP 920 fax machine as you get an error message "Phone Off Hook" on the front panel.

This issue could occur if a phone connected to the HP fax (or the same phone line) is using the same phone line as the fax, or a fax handset has been lifted.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Troubleshooting Phone Off Hook Front Panel Messages

Let us know if it is a dedicated phone line for fax or is it a shared phone line with an answering machine.

Let me know how this works.
 

You have a good day ahead.