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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2017 06:30 AM

HP Recommended

 

 hi there ,

I own an Hp color laserjet cp1215 and from a while when i tried to connect to a pc didn't recognize the printer. The pc is recognising as weird hardware named h@7)e or something like this, and I can't do nothing with it.
First time when the printer made this problem i just changed the cable and update the driver but for now nothing seems to work.
What should i do to make the printer usable again?
Thanks!

1 REPLY 1

‎01-31-2017 05:36 PM

HP Recommended

@Bogdan_Romania,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that your computer does not detect your HP Color LaserJet CP1215 Printer during setup.

 

Please follow the link: Device setup failed to complete

 

Also, let us know the operating system installed on the computer from the links below: Windows Operating System or Mac Operating System 

 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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