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‎02-21-2022 05:47 PM

HP Recommended

I have my printer plugged into my computer with a USB and have it connected wirelessly. I have not been able to print anything! It will connect to the wifi, it says it is connected. However, when I get into the hp app, it says it is offline. Why can't this be simple, I just want to print something.

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‎03-20-2022 05:10 AM - last edited on ‎04-10-2024 07:16 AM by

HP Recommended

Hi@natem6,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing printing issues with the HP Envy Printer.

 

I have a few recommendations 

  • First, unplug the USB cable from the printer if present. Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them. Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
  • Click on this link and then follow the steps to resolve the issue.  

Hope this helps! Keep me posted. 

 

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