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- hp envy 6452e

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02-21-2022 05:47 PM
I have my printer plugged into my computer with a USB and have it connected wirelessly. I have not been able to print anything! It will connect to the wifi, it says it is connected. However, when I get into the hp app, it says it is offline. Why can't this be simple, I just want to print something.
03-20-2022 05:10 AM - last edited on 04-10-2024 07:16 AM by SofiaML
Hi@natem6,
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing printing issues with the HP Envy Printer.
I have a few recommendations
- First, unplug the USB cable from the printer if present. Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them. Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
- Click on this link and then follow the steps to resolve the issue.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
