hp envy's making grinding noises when printing?

[joborch]

Why is my hp envy's making grinding noises when printing?

[RTice]

Hi joborch:

It is likely a carriage stall or paper jam.  Although this troubleshooting document does not refer to your particular printer, the concept is the same.  I hope that helps.

You can also follow the same steps using the following documents.

'Carriage Jam'

'Paper Jam'

[SameerKM]

Hello,

              Please try copying or scanning and check whether it is making a noise.

[joborch]

I checked for paper jams and there are none.  It happens intermittently.  That is what is so frustrating!! 

[joborch]

Grinding noise when printing no matter what,  off and on,  mostly on!

[RTice]

Hi joborch:

If you have followed the steps in the two documents above, you might also want to try cleaning the rollers.

Clean the rollers from inside the printer:

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Gather the following materials:

   • Long, lint-free cotton swabs
   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the printer)
2. Turn on the printer, if it is not already on.
3. Open the ink cartridge access door.
   Figure : Opening the ink cartridge access door

   
4. Wait until the carriage is idle and silent before you proceed.

    WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

5. Disconnect the USB cable from the rear of the printer, if you have a cable connection to the printer.
6. Locate the paper path cover, grasp the handle, and then lift up to remove it.
   Figure : Removing the paper path cover

   
7. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
8. Use a flashlight to inspect the rollers. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers.
   Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Example of the rollers in the paper path access area

   
9. Allow the rollers to dry completely (approximately 10 minutes).
10. Replace the paper path cover, and then close the ink cartridge access door.
    Figure : Closing the ink cartridge access door

    
11. Grasp the output tray, and then pull toward you to remove it.
12. Pull out the input tray to its outermost position.
    Figure : Pulling out the input tray

    
13. Remove all paper from the input tray.
14. Turn the printer onto its right side so you can access its underside. Make sure to hold the printer firmly with one hand to avoid tipping.
    Figure : Turning the printer onto its right side

    
15. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
16. Use a flashlight to inspect the space where the input tray was. Press the cloth against the rollers, and then rotate them upward with your fingers.
    Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Example of the rollers underneath the printer

    
17. Allow the rollers to dry completely (approximately 10 minutes).
18. Push in the input tray, and then turn the printer over to the upright position.
19. Slide the output tray back onto the input tray.
20. Reconnect the power cord to the rear of the printer, and then plug in the power cord to an electrical outlet.
21. Reconnect the USB or Ethernet cable, unless your printer is connected to a wireless network.
22. Turn on the printer.
    The printer might go through a warm-up period and the carriage might move. Wait until the warm-up period finishes before you proceed.

Step 2: Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the ADF, clean the ADF rollers and the separator pad to remove dust, paper fiber, and other debris that might accumulate on the rollers and cause paper feed issues. If you are not using the ADF, continue to the next step.

1. Lift the top cover of the ADF.
   Figure : Lift the ADF cover

   
2. Pull down the ADF mechanism to access the rollers and separator pad.
   Figure : Pull down the ADF mechanism

   
3. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
4. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers and separator pad

   
5. Allow the rollers to dry for 10 to 15 minutes.
6. Close the ADF cover.
   Figure : Close the ADF cover

   
7. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable if you had either connected.
8. Press the Power button to turn on the printer.

Step 3: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.

[jagre]

There could be built up paper debris on the rollers that could be causing the noise. Try cleaning the rollers inside of the printer as shown below, to see if that helps.

Clean the rollers from inside the printer:

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Gather the following materials:

   • Long, lint-free cotton swabs
   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the printer)
2. Turn on the printer, if it is not already on.
3. Open the ink cartridge access door.
   Figure : Opening the ink cartridge access door

   
4. Wait until the carriage is idle and silent before you proceed.

    WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

5. Disconnect the USB cable from the rear of the printer, if you have a cable connection to the printer.
6. Locate the paper path cover, grasp the handle, and then lift up to remove it.
   Figure : Removing the paper path cover

   
7. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
8. Use a flashlight to inspect the rollers. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers.
   Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Example of the rollers in the paper path access area

   
9. Allow the rollers to dry completely (approximately 10 minutes).
10. Replace the paper path cover, and then close the ink cartridge access door.
    Figure : Closing the ink cartridge access door

    
11. Grasp the output tray, and then pull toward you to remove it.
12. Pull out the input tray to its outermost position.
    Figure : Pulling out the input tray

    
13. Remove all paper from the input tray.
14. Turn the printer onto its right side so you can access its underside. Make sure to hold the printer firmly with one hand to avoid tipping.
    Figure : Turning the printer onto its right side

    
15. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
16. Use a flashlight to inspect the space where the input tray was. Press the cloth against the rollers, and then rotate them upward with your fingers.
    Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Example of the rollers underneath the printer

    
17. Allow the rollers to dry completely (approximately 10 minutes).
18. Push in the input tray, and then turn the printer over to the upright position.
19. Slide the output tray back onto the input tray.
20. Reconnect the power cord to the rear of the printer, and then plug in the power cord to an electrical outlet.
21. Reconnect the USB or Ethernet cable, unless your printer is connected to a wireless network.
22. Turn on the printer.
    The printer might go through a warm-up period and the carriage might move. Wait until the warm-up period finishes before you proceed.

Step 2: Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the ADF, clean the ADF rollers and the separator pad to remove dust, paper fiber, and other debris that might accumulate on the rollers and cause paper feed issues. If you are not using the ADF, continue to the next step.

1. Lift the top cover of the ADF.
   Figure : Lift the ADF cover

   
2. Pull down the ADF mechanism to access the rollers and separator pad.
   Figure : Pull down the ADF mechanism

   
3. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
4. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers and separator pad

   
5. Allow the rollers to dry for 10 to 15 minutes.
6. Close the ADF cover.
   Figure : Close the ADF cover

   
7. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable if you had either connected.
8. Press the Power button to turn on the printer.

Step 3: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.

[VK14]

After reviewing your email, I understand that you have an HP ENVY makes loud gridning noises everytime you turn it on.

I regret the inconvenience this issue might have caused to you. At the same time I appreciate the effort you have taken in trying to resolve the issue and also for being detailed in your approach. I will definitely try to resolve the issue to the best of my abilities.
 
Cause
 
This issue generally occurs due to some internal malfunction in the product.
 
Solution summary
Web link support for noisy printing
Power cycle
Semi full reset the printer
Troubleshooting
 
I would like to inform you that if the noise is not that loud then it is ok because it is normal for printer to adjust itself after turning on, but if it is making very loud noise then this might be a hardware malfunction and to resolve that please perform the following steps:
 
Step 1: Web link support for noisy printing
 
Please visit the following link and perform all the steps in it:
 

HP Deskjet Printers - Cleaning and Maintaining the Printer http://support.hp.com/us-en/document/bud09248

HP All-in-One and Fax Product Family - Cleaning the All-in-One http://support.hp.com/us-en/document/buu01831

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!

Best wishes

[joborch]

I will try cleaning the rollers and report back later!  Thanks!