hp k209a deskjet paper jam sign (exclamation point over a paper) with orange blinking lights

[chong888]

Hi. I have an old printer hp K209a that suddenly doesn't want to print.

It used to feed paper halfway and then get stuck.

now, the orange light is blinking and the exclamation point is also blinking over a piece of paper (display )

the hp support indicates a paper jam but there is no more paper inside the printer. 

Sometimes, the roller keeps on rolling as well but now, the orange color just blinks continuously with the exclamation point.

How can I get my printer to work again?

[DavidSMP]

Hi @chong888,

Good Day! Thank you for posting in the HP community. I understand that you require assistance regarding a paper jam on your printer.  It will be a genuine pleasure to assist you with this. 🙂

Stupendous efforts. Spectacular analysis of the issue before posting.  Kudos to you on that score. 🙂 It is always a privilege to work with tech-savvy customers like you. 🙂 You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Have you bypassed power strips?
• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer and it may need a replacement.

For starters, please follow all the prescribed steps in the document for paper jam: http://support.hp.com/us-en/product/HP-Deskjet-Ink-Advantage-All-in-One-Printer-series---K2/3811342/...

Please check this link for flashing lights also: http://support.hp.com/us-en/product/HP-Deskjet-Ink-Advantage-All-in-One-Printer-series---K2/3811342/...

If this does not fix the issue then the printer needs to be replaced or upgraded by contacting HP phone support.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear. They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[chong888]

Hi and thanks for your quick response earlier.  To be honest, I didn't find anything new in what you had replied as far as a solution to my problem.  I was able to find almost all your suggestions in the hp website and other sources.   I think it is time to junk my printer.  Already bought another hp 4675.  Thanks for the help

[sandytechy20]

@chong888

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

It seems to be a hardware issue.

I request you to contact HP phone support for further assistance on your old printer.

Cheers.