hp laserJet 1020 printing black paper

[FawzyZayed]

i'm trying to use HP printer , but i can't print in a clear way , all paper like example image ,, 

i need help to fix it .

[Gemini02 · Accepted solution]

Hi FawzyZayed,

Thank you for providing the screen shot. I can see that the printer is printing black all over the page. I would like to help you.

Inspect the toner cartridge for damage:

1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.

Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.

I have provided a document for cleaning inside the printer and running a cleaning page, resetting the printer and checking the driver settings. Resolving Print Quality Issues.

Try printing a document again.

Let me know the results.

What kind of paper are you using?

Try another type of paper to see if you have the same results.

Are you using Genuine HP Toner?

What is the toner level?

Have a nice day!
Thank You.

[FawzyZayed]

thanks ,

the problem is "the toner cartridge"

i change it and the printer work in a clear way ..

thanks for your time

[Gemini02]

Thanks for letting me know, that changing the toner resolved the issue FawzyZayed.

If the toner was a Genuine HP Toner, please call our technical support and inquire about a replacement toner, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.

Have a great day!