hp officejet 9015 stuck on alignment page

[cmh_roy_b]

Accidentally did a cold restart on my OfficeJet 9015 printer which is enrolled in the instant ink program.  When printer restarted, the display says 'Cartridge cannot be used until printer is enrolled in HP instant ink' with a button labeled 'Hide' in the lower right corner.  Hit the hide button.  Then 'Align the Printhead' message was displayed.  Hit the 'Continue' button.  The display then showed the message 'Printing the alignment page' and it just sits there.  The HPSmart program was of no use.  HP Print and Scan Doctor could not resolve the issue.  What do I need to do to get my printer to work again?

[Betty0610]

@cmh_roy_b

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[kaosxtech]

I am having the same issue but the solution was not posted so I am not sure how to get the information to do a reset. Can i please get the information as well to see if it works for me. Thank you.

[cmh_roy_b]

The only solution that HP could come up with was to send me new instant ink cartridges which meant my 9015 was totally non-functional for four days.  Once the cartridges arrived, installed them in the printer and setup the printer again.  When the printer lost all of its settings previously, HP was able to help me get it reset, re-enrolled in HP instant ink and working again without having to send new cartridges.  HP support has gotten much worse since then.  Am unsure if the next time I need to replace my all-in-one if I will purchase another HP device or go with a different brand.  Don't understand why HP doesn't have a documented process to reset an HP instant ink enrolled device that doesn't involve shipping new cartridges and that the procedure is available to all HP customer support reps.

[john18707]

I am having the same problem.

Can you send me corrective actions?