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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 01:51 PM

HP Recommended
Product: officejet pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Hi,

im trying to print to my officejet pro 6968 printer and everytime i try and print it says load plain paper 8.5 x11 which i have already done. This happens everytime. And when i click ok to load paper it trys to print and sounds like the priter is having trouble accessing the paper.

Thanks

3 REPLIES 3

‎02-27-2017 02:22 PM - edited ‎02-28-2017 08:32 AM

HP Recommended

The troubleshooting steps in the document here may help resolve paper not properly loading in your Officejet Pro 6968 printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-28-2017 07:42 AM

HP Recommended

Now im getting the messege saying theres a paperjam and i coundnt find one and it then says printer failure 0x6100004a.

‎02-28-2017 08:57 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the paper jam error on your Officejet Pro 6968.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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