hp officejet pro 8710 scan to computer not working

[Megan3]

I have recently purchased my officejet pro 8710 and love it but I went to scan today and I cannot enable the scan to computer option.  Every time I try I get a message that the HP software required for Scan to Computer could not be found.  I am using a MacBook Pro and my operating system is Sierra.  I have tried downloading the HP Easy Scan app and when I go to use it I get a message stating that my officejet pro 8710 is currently unavailable.   How do I get the HP Easy Scan and the Scan to Computer options to work?  Help please

[Dvortex]

Hello @Megan3, Greetings!

Thanks for stopping by the HP Support Forums! I came across your post about Officejet scan issue and wanted to pop in to help.

From your post, I understand that your operating system is MAC Sierra which is 10.12 which was released last week. I checked the HP driver page and the 10.12 drivers are not yet available.

Let’s first try to “Enable the scan to computer” option. Go to “Applications”, click the “Hewlett-Packard” or “HP” folder, then double-click “HP Utility”. Under “Scan Settings”, click “Scan to Computer”, then make sure the “Enable Scan to Computer” check box is selected. Now try to scan and check.

If the above step does not fix the issue, then try to reinstall the printer using the built-in print and scan drivers. Please follow the below-mentioned steps and check:

• Click the Apple menu icon, and then click System Preferences.
• Click Printers and Scanners, Print and Scan, or Print and Fax.
• Right-click the blank space in the Printers list, and then click Reset printing system.
• Click Reset in the confirmation window.
• Enter an administrator username and password, and then click OK.
• Wait until the printing system is reset and no devices show in the Printers list
• Click the Add button (+)
• Find, and then select the name of your printer from the Printer list, and then click Add to add your printer.
• Click Print Using..., and then select the name of your printer (By default “Airprint” would be selected)

Also, please go through some additional steps mentioned here: http://hp.care/2c8d3fR

It should fix the issue, let me know the outcome 🙂

Cheers 🙂

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[Megan3]

When I run the HP Utility and try to enable Scan to Computer I get a message that the Scan to Computer cannot be enabled because the software needed cannot be found on the computer.  I have also tried reinstalling the printer with no luck.

[Dvortex]

Hello @Megan3

Thank you for the reply.

I believe there is a compatibility issue since you are using MAC OS 10.12. I would suggest you to use the built-in drivers.

• Follow this document to completely uninstall the printer software: http://hp.care/2cKwLyC
• Now reset the printing system and add the printer using the steps provided in the above post.
• Then try to scan using built-in drivers.

Please let me know whether that works for you. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!