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- hp officejet pro x576dw mfp no magenta on the last 2 inches

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03-29-2019 11:17 AM - last edited on 12-24-2024 06:24 AM by SofiaML
I have a hp officejet pro x576dw mfp and we started noticing that the last two inches of the page would not show any magenta. We replaced the Magenta and Black inks and toner duplexer with certified HP products but that didn't resolve the issues. This issues happens when we printer over the network and also when we copy/scan. Updated all the drivers and ran the HP Doc tool but it didn't find anything. Could this be an issue with a tube getting pinched?
"HP COMMUNITY TEAM NOTE"
04-10-2019 01:39 PM
Odd, pinching of tube is virtually impossible on this model based on the design. Could be a air bubble in the ink system, when you print the Print quality report how does that look? Any chance your paper size got changed to A4 or another size?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
