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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2015 11:16 PM

HP Recommended
Product: HP B110a
Operating System: Microsoft Windows 7 (32-bit)

HP Photosmart B110a Error message 0xc19a0041. I have followed the instructions of turn off, turn on again, replace ink cartridges. did all that, nothing changes. Ready to toss this thing out.....Will not print,scan, copy. Nothing.

1 REPLY 1

‎05-18-2015 07:47 AM - last edited on ‎03-15-2017 11:36 AM by HP Administrator

HP Recommended

Hello @sharbi,

 

Welcome back to the HP Support Forums! Smiley Happy I see you are getting an Ink system failure error code on the front panel of your HP Photosmart Wireless B110a,  you have done some troubleshooting steps with no success.

 

I would like you to make sure you have not missed any steps listed here: 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...

 

'Because there are many variations of these 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' error messages and alphanumeric codes, we have provided a few guided steps to get you to the right troubleshooting document for your error. Select the statement that best describes your situation.'

 

I hope this helps, if you are still getting the error message, call our technical support at 800-474-6836 as it may be the printers hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks,

 

HevnLgh
I work on behalf of HP



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