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Beaj
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Message 1 of 6
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hp scan and capture general failure

HP Recommended
HP Deskjet 2544
Microsoft Windows 8.1 (64-bit)

I installed the app HP Scan and Capture and it was working great. Then I had to cancel a scan, and it locked up and I got a GENERAL FAILURE error message. I uninstalled the app, restarted my computer, and then reinstalled the app. I'm still getting the message and cannot scan.

 

 

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HeyListen
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Message 2 of 6
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Hello @Beaj, and welcome to the HP Forums.

 

I'd like to help you with the issues you are having scanning on your HP Deskjet 2544 All-in-One printer with the Scan and Capture app on your Windows 8.1 system.

 

The HP Scan and Capture app is intended moreso for Windows RT (as it can't install the full feature printer software). I'd recommend downloading and installing the full software for your printer. It is available for Windows 8.1 here - HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers.

 

This will allow you to scan using the printer software, and update the driver installed for your printer (Windows 8.1 tends to install a driver automatically from Windows Update once a product is connected). Updating the driver and removing any extra icons for the printer in your Devices and Printers folder, may even resolve the issue with the Scan and Capture App.

 

Please respond to let me know if this works for you!

:cathappy:

HeyListen
I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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jennie65
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I am usimg windows 10 and I just installed and reinstalled the scan and capture app. The first message I get when I try to do anything with the scanner is "general failure".

Please help me fix this.

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Gemini02
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Hi @jennie65,


Thanks for reaching out to the forums! I understand that you are having issues scanning with the HP Scan and Capture.I would be happy to help you, but I will need some more information.

 

What operating system are you using?

 

Which OS X Version Is On My Mac?

 

How to Find the Windows Edition and Version on Your Computer.

 

What are the full name and product number of your printer? How Do I Find My Model or Printer Number?

 

How is the printer connected? (USB/Ethernet/Wireless)

 

If the issue is resolved and you appreciate my help, please click the "Accept as Solution" button and the "Thumbs Up". Let me know how you make out. Cheers!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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kebert
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I was using Scan and Capture for months and then had to reformat my computer.  It was reformated with the same version of windows 10 as before and the same OfficeJet 8860 printer. Now it will not work and I get General Failure everytime.

I am using WIndows 10, 64 bit operatign System, x64 based processor w/8GB RAM

 

I have read through message boards and tried everything I could find to fix.

 

I do not like having to walk to the printer and scan to email everytime I need something scanned. It is a major inconvience and may need to rethink our choice of HP printer if this cannot be corrected.

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The_Fossette
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Message 6 of 6
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Hi @kebert

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the HP scan and capture application is not working correctly.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

I recommend you to refer to the below article and check if it helps.

 

http://hp.care/2qJN8zP

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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