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HP Recommended
hp laserjet pro m15w

When trying to install my printer to the HP smart app, the hp setup connection first came up as an option but i had wrong code to my little mobile wi-fi so it all went wrong. When trying again the hp setup connection don´t show up, instead DIRECT-47-HPM15 Laserjet comes up but asking for a password that I don´t have a clue where to find.  Anybody who knows what to do? Or where to finfd the password?

1 REPLY 1
HP Recommended

@evotstunk, Welcome to the HP Support Community!

 

DIRECT-47-HPM15 Laserjet is a wifi-direct connection. The default password is 12345678.

Here the mobile device will lose internet connection but you will be able to print the files saved on the phone.

 

HP does not recommend connecting the printer to a hotspot. It may or may not work.

 

To know how to restore the settings on the printer to factory defaults, refer to page 50 of the user guide.

Once restored, try to setup using the HP Smart app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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