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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-09-2017 11:55 AM

HP Recommended
Product: Oficejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

My refurbished Officejet Pro 6830 which I received direct from the HP factory and installed on January 26, 2017 willl no longer scan or copy.  I have tried and retried the hard reboot with all cables disconnected to no avail.  While everythiing except the power cable is disconnected, I select copy and then color and nothing happens. I cannot cancel the operation anyother way than unpluging the printer.  This printer replaced a Officejet Pro 6835e with a printhead error and now this one doesn't copy or scan.  Do I need a new printer?  

3 REPLIES 3

‎04-10-2017 09:54 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Sorry to hear of your issues.

 

It does seemed from your description that the scanner could be defective.

 

Are you able to get a replacement unit?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎04-10-2017 02:05 PM

HP Recommended

Yes, HP is sending me a refurbished Officejet 6830.

 

‎04-10-2017 07:01 PM

HP Recommended

Hi @EMilesR,

Glad to hear that your printer will be replaced.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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