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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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My problem began when my printer would only print one-half of a page. Checked all setting (I think) and tried printing from several different software packages all with the same result.

 

Deleted printer and reinstalled software. Still prints half page. And now when I try to see "printer preferences" I get this error message: "hpmsn101.dll not working"

 

I am not a rookie to computer and printers. Help!

3 REPLIES 3
HP Recommended

Hey @southcoastguy ,

 

Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.

 

I understand you are getting an error "hpmsn101.dll not working" when you try to access printer preferences.

 

I need a bit more information before I continue with troubleshooting;

 

1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/

 

2. What printer are you using?

 

3. How is the printer connected to the computer?

 

Get back to me when you can! Have a nice day. :generic:

I worked for HP.
HP Recommended

hpmsn101.jpgHello ,

For the solution, please ensure that the Full features driver is install on your system . Then Go to device and printers then right click on the printer icon and select printer properties. Select device setting button and disable to printer status notification.

 

 

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :Wink:

HP Recommended

Suddenly being to display this error when i go into printer properties my printer HP laserJet 1536dnf MFP please guy help me.My operating system is window7

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