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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 09:25 AM

HP Recommended
Product: HP Deskjet 3755

This is a new printer received in December 2016.  Was printing successfully until I tried printing a very long document.  The ink alert button is blinking and the color cartridge icon is blinking.  Have tried the troubleshooting tips and replaced cartridge but still doesn't print.

3 REPLIES 3

‎03-22-2017 09:29 AM

HP Recommended

Hi,

 

Are the lights still blinking if no Previous print job could be in queue.

Download and run HP Print and Scan Dr utility from link below to troubleshoot and clear print queue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎03-22-2017 09:35 AM

HP Recommended

Hi,

 

Please go to the below link:

http://support.hp.com/us-en/product/HP-DeskJet-3700-All-in-One-Printer-series/8954253/model/11262035...

 

Choose the following :
One or both ink level icons are blinking with no segment and the ink alert light is on or blinking.

 

Hope it helps. 🙂

Regards,
Nikita

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎03-22-2017 11:06 AM

HP Recommended


Hi,

 

This is Ricky

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please use this document to resolve the issue. Please try to push the alert button once and check if it prints any document. In case, if the issue still persists,

 

please click on the below link and follow the troubleshooting steps.

 

Please use this link to get more troubleshooting steps :

 

http://support.hp.com/us-en/product/HP-DeskJet-3700-All-in-One-Printer-series/8954253/model/11262035...

 

Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
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