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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2016 04:59 AM

HP Recommended
Product: inkjet 3632
Operating System: Mac OS X 10.10 Yosemite

    I have a brand new HP 3632 using HP expensive ink (HP-63)  and HP CR670A 5 star glossy paper.  Only the black ink rubs off.

 

This only happens with the glossy paper, matt paper does not rub off.      I'm not sure what good this forum is if HP

 

has no input to the solutions.    HP tech support used to be excellent......no more!   Seems that when you can actually 

speak to a human voice all they do is give you ideas off a screen and really have no idea what is really wrong.   It may be time to switch to a different brand of printer.   

 

rcom

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2016 11:27 AM

HP Recommended

The pigmented black ink is not compatible with glossy photo media.  Make sure you are selecting the proper paper type in your driver.  Selecting glossy photo paper in the driver will cause the printer to use only the dye based color inks to render the page, including the black areas.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

3 REPLIES 3

‎03-05-2016 11:27 AM

HP Recommended

The pigmented black ink is not compatible with glossy photo media.  Make sure you are selecting the proper paper type in your driver.  Selecting glossy photo paper in the driver will cause the printer to use only the dye based color inks to render the page, including the black areas.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-05-2016 03:59 PM

HP Recommended

GREAT answer to black ink rubing off!!!!!    Thanks so much!   It solved the problem instantly!!!    I spent an hour on

the telephone with HP  (India)  and they couldn't fix the problem, they never said that the paper type had to

be selected!!!!!!     You guys are good!  

 

rcom

 

 

‎03-13-2016 03:15 PM

HP Recommended

Glad your issue was resolved.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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