ink smudge on envelopes

[Deb64]

My HP printer leaves an ink smudge on the left side of large(5 3/4x8 3/4)greeting card envelopes. Tried doing a head cleaning....did not help.  Occurs only on this size paper source.

[Royal_KB]

Please try this document below and check if this helps

http://support.hp.com/in-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document/...

[sowmyaCM]

Hello,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I see by your post that you are getting print quality issue,

You can follow the steps suggested in the support document for -

http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/document/...

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

[MOSHIE14]

Hi  Deb64,

Thank you for contacting HP Forum.

May I know what you did you use for cleaning and which part of the printer you have cleaned?

1.) Please try solution three on this link.  If still issue persist, I suggest solution number 2.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03325470

2.) Try to print a blank document, Maybe a word document with no texts at all.  Then you send the file for print so that you can get rid of any left over ink residue.   Please do this several times until you get a clean paper during output ejection.

3.) If you are printing at "best" mode maybe you can try to print in "normal" or "draft" mode and see if it will help.  Try to flatten the envelopes as well.

[ms0588]

Hey there

You may want to clear the roller instead of the cleaning the cartridge. You may used a clean, lint-free cloth, or any cloth that does not come apart or leave fibers. Used Distilled, filtered, or bottled water (tap water might damage the printer).

BTW Is the greeting card enveopes one of the supported media for this printer ? Please remember Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Hope this help.

[Deb64]

Just cleaned rollers, but smudge still occurs.  Thought for sure that would be the solution.

[MOSHIE14]

Hi Deb64,

Have you tried my suggestion #2 to print a blank page?  Maybe a word document with no text at all.

If after one print you still see, try several times until the paper is clear.

Are you seeing same issues even when you print at "Normal" or "Draft" mode?

[Deb64]

Yes I printed a blank page before putting an envelope back in.  

[Deb64]

This size envelope is not a supported HP media.  I print this size envelope under 5x7 index card.