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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2013 12:35 PM

HP Recommended

I order this printer online through Hp and I just received this week.  I'm a syst. admin and I've install many printers and ink cartridges but I have not come across this error before.  I purchase 7500 e910 and the is 0xc19a0022 ink system failure.  I need to know what do with this error.  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2013 11:50 AM - last edited on ‎04-19-2016 01:01 PM by HP Administrator

HP Recommended

Sorry that you are having a problem with the ink system failure on your 7500 printer. 

 

This usually occurs when the cartridges are damaged, or need cleaning. Sometime the print head gets clogged up or is bad. 

 

Try to take the print head out and clean contacts with lint free cloth and water. 

 

Here is a link that may also assist you with this issue. 

http://support.hp.com/us-en/document/c03081973

 

 Let me know if this helps. 

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3 REPLIES 3

‎04-26-2013 11:50 AM - last edited on ‎04-19-2016 01:01 PM by HP Administrator

HP Recommended

Sorry that you are having a problem with the ink system failure on your 7500 printer. 

 

This usually occurs when the cartridges are damaged, or need cleaning. Sometime the print head gets clogged up or is bad. 

 

Try to take the print head out and clean contacts with lint free cloth and water. 

 

Here is a link that may also assist you with this issue. 

http://support.hp.com/us-en/document/c03081973

 

 Let me know if this helps. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

‎04-29-2013 02:25 PM

HP Recommended
Good Morning,
I went ahead and cleaned the heads and I’m getting the error. I need to go to the next step – what would that be?

‎04-29-2013 02:27 PM

HP Recommended

If you have manually cleaned the print heads and followed the steps in the link, you may need another print head. 

 

You can contact HP Support (1800-474-6836).

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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