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kris1193
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Message 1 of 2
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issue with my scan to network

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hp officejet pro 8625
Microsoft Windows XP

my scanner has been scanning to my network folder and all of a sudden it isnt working now when i try to re set it up it tells me that i have an error occured when setting up share...

 

this is a business scanner and i need it to continue working... -.-

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A4Apollo
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Hi! @kris1193, Welcome to HP forums.

 

I understand you have issues scanning to network from your printer.

 

Don't worry I'd love to help you out.

 

Did you make ay changes to your printer?

 

Please try the steps recommended below.

 

Make sure the computer where the network folder is stored is turned on and connected to the
network.

 

● The network folder has not been setup correctly.

Make sure the folder is created on the server. For more information, see the documentation
available for your operating system.


◦ Make sure the folder has been shared and that users can both read and write to the folder.
If you are using a Mac computer, make sure you have enabled SMB sharing. For more
information, see the documentation available for your operating system.


◦ Make sure the folder name uses only the letters or characters supported by the operating
system. For more information, see the documentation available with the operating system.
Make sure the folder name is entered in the correct format in the HP software. For more
information, see the information in the wizard or the setup assistant.


◦ Make sure the valid username and password have been entered. For more information, see
the information in the wizard or the setup assistant.

 

 

Refer the printer user guide to further troubleshoot scan to network folder issues.

 

Also, refer this article to further troubleshoot Network Scanner Connection Error.

 

 

 

Let me know if this works!

Have a pleasent day ahead! 🙂

A4Apollo
I am an HP Employee

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