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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-21-2015 03:34 PM

HP Recommended
Product: laserjet pro 400 mfp m425dn
Operating System: Microsoft Windows 7 (32-bit)

I just purchased a laserjet pro 400 mfp m425dn printer/phtocopier and I can't get it to connect to our network.  I've plugged it into the router and it says "cable disconnected" with no IP address.  I do not have the USB cable to configure the machine and I was hoping to do it over the network (which I am told is an option).  I don't know if that has something to do with it.

 

Any help would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2015 07:22 PM

HP Recommended
The printer should come out of the box set up to use DHCP for addressing.

When you plug it into the router it should pull an IP address, if it's his cable disconnected then you could have a bad port on the router, a bad cable or a bad printer.

Plug something else into the same port with the same cable and see if it works, if it does you have a defective printer and need to return it and get a replacement.

You might also be able to get someone to replace the formatter which has the network port on it.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

2 REPLIES 2

‎12-21-2015 07:22 PM

HP Recommended
The printer should come out of the box set up to use DHCP for addressing.

When you plug it into the router it should pull an IP address, if it's his cable disconnected then you could have a bad port on the router, a bad cable or a bad printer.

Plug something else into the same port with the same cable and see if it works, if it does you have a defective printer and need to return it and get a replacement.

You might also be able to get someone to replace the formatter which has the network port on it.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

‎12-22-2015 08:18 AM

HP Recommended

I'll check it now and let you know.  Thanks.

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