• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-03-2017 07:11 AM

HP Recommended
Product: Scanjet G3110
Operating System: Microsoft Windows 7 (64-bit)

I have been told that libexpatw.dll is not a windows file. I only get this error when I try using my scanner, which I had to reinstall due to a replacement hard drive. same OS same scanner same installation CD. it still is running on my old hard drive. yet libexpatw.dll is not present on that drive at all. so why is it that I need it now? why isnt it supplied on the CD?

I have tried downloading the "Setup Full G3110" from the HP website and libexpatw.dll is not supplied with that either as well as an older copy that I downloaded a couple years ago. No combination of installing uninstalling reinstalling rebooting works.

Windwos sees my scanner, I can even scan with it from the Devices section of control panel, tho it is a stripped down interface. So why is it that HP software has so much trouble with an HP scanner? I could understand if it wasnt supported maybe and I didnt have the CD and had to rely on some flaky 3rd party software, but come on HP if you need a file then supply it!!! this should be a seamless process.. I bought this scanner 5 years ago when I upgraded to windows 7 because YOU STOPPED SUPPORTING my last scanner that was working perfectly. so its been 5 years.. and you still dont have customer install issues resolved? 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.