lj 5550 reset administrator password

2Charlie · ‎08-07-2013

No, it didn't work. I've tried that step by step instruction and still unable to reset the administrator password.

FixPrint · ‎08-08-2013

Hi 2Charlie,

I hate to hear you are having issues. If all steps to reset the password have been completed without resolution, an initialization reset may resolve the issue. If successful, this would reset the printer to factory defaults and clear the memory. Saved settings will be erased. If you want to give this a try, I can send the steps in a private message to your HP Forums in-box. I would need you to agree not to publish the steps. Let me know what you decide.

Regards,

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2Charlie · ‎08-09-2013

Yes, as long as the reset to factory also resets the admin password. Please send me the instruction. Will you also send information on how to set the administrator password once I have it reset to factory default?

Thanks!

FixPrint · ‎08-09-2013

Hi 2Charlie,

Thank you for your response. I will send the steps for the reset in a private message shortly. Have you tried changing the password through the embedded web server or HP Jetdirect? Try this method prior to completing any steps for an initialization reset, as it should be used as a last resort. If you decide to complete the reset, I encourage you to contact HP technical support via telephone to assist with the process. Please see the below link regarding these types of resets, as a process error can result in product damage (HP and I are not responsible for any damage caused). If you are still experiencing issues after all steps have been completed please contact HP technical support to explore all options available based on warranty status. Global contact information can be accessed Click Here.

Click Here for information about resets

How to change administrator password:

1. Attempt to clear with cold reset

or

1. Using IP address of printer, access embedded web server

2. Click the HP Jetdirect Home Tab

3. Click Admin Password or Admin Account

4. Change settings as desired

Note: HP and I are not responsible for any changes made to network configuration settings

Please Click Here for specific instructions for using the embedded web server/HP Jetdirect

A. View pages 61-87, specifically viewing embedded web server information, Jetdirect, Security, Authorization/Admin Account.

Hope this helps!

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

FixPrint · ‎08-13-2013

Hi 2Charlie,

Are you still experiencing issues? Did the reset or other documentation regarding the administrative password resolve the issue?

Regards,

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

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