m1217nfw "Install Black Cartridge Error"

[zzzz8]

My multifunction LaserJet that I bought five years ago recently game me a "low on ink" warning.  I proceeded to then purchase a genuine HP 85A ink cartridge from Amazon to replace my old cartridge.  Unfortunately, when I inserted the new cartridge, I get the "Install Black Cartridge" error.  I then went through the suggestions listed in the HP support page:

http://support.hp.com/us-en/product/HP-LaserJet-Pro-M1217nfw-Multifunction-Printer-series/4292048/do...

...noting I do not have any paper jams or stuck pieces of paper that I can see when I open my printer.  I also tried reinserting my old cartridge - and instead of the low on ink warning, it now also states an "Install Black Cartridge" error.

I called HP support and they stated that they think this is a hardware issue.  However, the tech support person stated (and his supervisor which I got later on) that they could not help me with reimbursement of my new HP ink cartridge because my printer is not under warranty.  I could not even get them to fully commit (the supervisor said it "could" be possible, but he didn't want to guarantee) to giving me a new toner if I bought another HP LaserJet in the future - however, they did offer me a chance to purchase the m127w on the spot (with an extended warranty and another ink cartridge), which I declined because I wasn't sure if I wanted to buy another HP or perhaps another brand.  Even more, I did not want to decide immediately as I have not researched what options I have available with new multifunction lasers, especially since I would want to buy one that has duplex capabilities.

What can I do now?  Is there anything else I can do to fix my printer?  Is there anything else I can do to get reimbursement from HP or even Amazon?

[Dvortex]

Hello @zzzz8

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[zzzz8]

I eventually ended up communicating with a person from the Escalations team.  I was able to communicate with her via email and unfortunately, she was not much of a help.  I described the situation to her again and I got the same answer - it's most likely a hardware issue.  She offered me a $75 coupon to an upcoming purchase of a printer in the HP store.  I didn't really care about that as I didn't want to spend another $200-$400 buying another printer so I asked if I could still get additional support.  She stated I would have to pay for additional support and told me to call another number.

I called the technical support number and the tech support person evaluated my case and stated that again he thought it was a hardware issue - and that the only support that would be available would be software support, not any in-person support - and that it probably wouldn't help much.

HP didn't help at all and wanted me to buy a new printer to resolve this issue...  Yes, it could possibly be a hardware issue, but my printer was working fine until I tried to change the cartridge...  which makes me very suspicious.  I have to wonder if this is one of those "planned obsolescence" ploys by HP to force people to buy new printers.

Another bad thing is that HP would not refund my purchase of a new, essentially now useless genuine HP ink cartridge.  Luckily, Amazon stated they would accept it for a refund.  That's not very helpful support and service from HP.

All in all, I was extremely unhappy with HP tech support.  Yes, I understand it's out of warranty, but it felt like HP made no dedicated attempt to help me fix my issue...  HP just wants you to spend another few hundred bucks buying a new printer - it can't just fix what could be a simple issue.  I am very unhappy with HP right now.  I am thinking twice before I buy another HP printer.