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‎04-25-2017 06:23 AM

HP Recommended
Product: HP Officejet Pro 8610

I received the missing or failed printhead message. I've gone through all the steps recommended by HP, which none of them have worked. Does anyone have any other options besides a new printhead or printer that has worked?

1 REPLY 1

‎04-26-2017 10:50 AM

HP Recommended

@seickholt,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message "missing or failed printhead" on your HP Officejet Pro 8610 e-All-in-One Printer.

 

This issue could occur if the printhead is defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2oJSGcl

 

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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