missing printhead

seickholt · ‎04-25-2017

I received the missing or failed printhead message. I've gone through all the steps recommended by HP, which none of them have worked. Does anyone have any other options besides a new printhead or printer that has worked?

Rainbow23 · ‎04-26-2017

@seickholt,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message "missing or failed printhead" on your HP Officejet Pro 8610 e-All-in-One Printer.

This issue could occur if the printhead is defective.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: http://hp.care/2oJSGcl

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Rainbow23
I am an HP Employee

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