my HP ENVY 5530 e-all-in-one printer pauses when attempting to print

[Coalminer1]

Hi,

when I press print, message appears, "HP ENVY 5530 IS PAUSED", I replaced a black ink cartridge prior to this, but not sure if that's related

[Jeet_singh]

Hi @Coalminer1,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand your HP Envy 5530 printer showing paused while printing. Don't worry as I have a few steps which should you to resolve this issue,

To provide you with an accurate solution, I'll need a few more details:

Do you get any error message on the printer screen or on the computer screen?

Have you made any changes on the printer before the issue started?

Are you able to make a copy from the printer?

What is the Operating System installed on the PC? Is it Windows or Mac OS

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

For more details, please follow these links:

For Windows - HP Printers - Print Jobs Stuck in Print Queue (Windows) - Click here

For Mac OS - HP Printers - Print Jobs Stuck in Print Queue (Mac) - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,