my designjet500 not printing a full sheet

[JV14]

The printing  cuts short not completing a full sheet. prints approximately 6 or 8 inches (from a 36"x24" format) stops, begins humming and then feeds the rest of the blank sheet and cuts it. The printer is connected to the router via ethernet cable.

any help will be appreciated.

J,Barrio

[jasonmiamifl]

For sure you used wrong paper size for your image & caused blank & cut off.

Not  sure what size roll you were using ? if 24" roll & you can rotae the image in portrait mode & enter paper size

24" wide & 38" in portrait mode.... leave some space for margine.

if you have 36" roll & set paper to landscape mode & paper width 36" & 26" high.  if 42" roll & you enter 42" wide & 26" high in landscape mode. paper was not expensive & leave more space for margin better.

If you always print the same size, go to your printer property & print preference... enter the right size & save it... then apply.     

I had this problems countless times before & wasted  lots of expensive materials.