my printer is not printing

[Grace74]

My printer is HP Deskjet 2620 and it has decided today not to print.

i have run the HP print and scan doctor which says it is all fine, and when i do a test page it still wont print with the message saying printer is in error state.  i have followed instructions unplugged, replugged and still same message, the virtual agent is not helpful, so can anyone here help please

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[ferRX]

Hi @Grace74 ,

,.,.,.,.

First try with the printer status report following the steps from the next video:

https://www.youtube.com/watch?v=ru9JgRfGchc&ab_channel=HPSupport

Then perform a power reset of the printer, disconnect the power plug for at least 2 minutes.

Connect the power cord to the back of the printer and into an electrical outlet.

Press the Power button to turn on the printer.

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Best regards, 

ferRX.