my printer is p1102 but wrong model detecting in device manager (p1015)

[shahnavazi]

hi

win 10 *64

printer is p1102

but this problems detected !!! 

please help me i installed p1102 drivers but dosn't works

i updated driver in device manager and changed model to 1102 but not fixed and not printing yet

help me  😘

[Dvortex]

Hello, @shahnavazi – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then try the following steps:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-11/hp_LJP1100_P1560_P1600_Full_Solution-v... to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know how that goes. Good luck!

Cheers 🙂

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