• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 03:05 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: Microsoft Windows 10 (64-bit)

We have the below printer

 

Name: HP PageWide Pro 477dw MFP

Model: D3Q20B

 

We have installed the printer PCL6 Universal driver on 2 Windows 10 pro 64bit machines, latest driver from hp.com

 

however, after few minutes the printer was showing offline.

 

we removed the printer from "devices & printer"

 

and driver package from print management.

 

however, after this however we try to connect to this printer, using the full package, and also using tcp/ip, the system cannot connect with the printer, keep saying printer not found, kindly connect printer to router etc.

 

we can ping to the printer.

 

we have restared the printer and also the desktops.

 

the 3rd user on windows 8 have no such issues.

 

appreciate hw we can resolve this.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.