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‎03-23-2017 11:21 AM - last edited on ‎03-23-2017 11:27 AM by Retired

HP Recommended

I have tried everything to repair my offline printer errors. I still cannot print from my ENVY 5530 because it will not go online.  Everything says connected. Https://192.168.152./# even says it it connected.  So frustrated, was disconnected by HP tech support, very dissappointed, this may be my last HP Printer!

1 REPLY 1

‎03-23-2017 06:43 PM

HP Recommended

What operating system? If you are using a recent version of Windows (XP or later)  the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

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