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‎03-22-2017 08:45 PM

HP Recommended
Product: hp officejet 8710
Operating System: Microsoft Windows 10 (64-bit)

I bought a new printer as the old one was dropping wireless connections and needed new printheads. Bought officejet 8710 and got it set up pretty easily. I have one at work that scans to a folder but I cannot figure out how to set this one up at home. I don't have a "network" like at work, just my laptops that connect wirelessly to the printer. I found some setting somewhere (and I don't remember where and can't find it again!) that led me through steps that required an id (email?) and password. I got "password failed" messages twice.  How do I do this??? 

 

thnx

2 REPLIES 2

‎03-22-2017 08:50 PM

HP Recommended

HI Sheena,

 

It sounds like you are unable to scan using your new Officejet 8710, is that right?

 

Are you connecting to the printer using "WI-FI Direct"?

 

Have you tried scanning with a USB connection?

‎03-22-2017 09:30 PM

HP Recommended

Hello SheenaFLA

 

I would reccomend to watch the following videos for setting up network scan. Please revert in case of any discrepancy.

 

https://www.youtube.com/watch?v=CBDXruTbA1Y&list=PL1--vpgQOyauc9GjNMRldJ9BgwXm-jtxv

 

Regards

Satya

I am a HP employee
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