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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 08:45 PM

HP Recommended
Product: hp officejet 8710
Operating System: Microsoft Windows 10 (64-bit)

I bought a new printer as the old one was dropping wireless connections and needed new printheads. Bought officejet 8710 and got it set up pretty easily. I have one at work that scans to a folder but I cannot figure out how to set this one up at home. I don't have a "network" like at work, just my laptops that connect wirelessly to the printer. I found some setting somewhere (and I don't remember where and can't find it again!) that led me through steps that required an id (email?) and password. I got "password failed" messages twice.  How do I do this??? 

 

thnx

2 REPLIES 2

‎03-22-2017 08:50 PM

HP Recommended

HI Sheena,

 

It sounds like you are unable to scan using your new Officejet 8710, is that right?

 

Are you connecting to the printer using "WI-FI Direct"?

 

Have you tried scanning with a USB connection?

‎03-22-2017 09:30 PM

HP Recommended

Hello SheenaFLA

 

I would reccomend to watch the following videos for setting up network scan. Please revert in case of any discrepancy.

 

https://www.youtube.com/watch?v=CBDXruTbA1Y&list=PL1--vpgQOyauc9GjNMRldJ9BgwXm-jtxv

 

Regards

Satya

I am a HP employee
Setting Up Scan to Network Folder Using HP Software Wizard | HP Printers | HP
Setting Up Scan to Network Folder Using HP Software Wizard | HP Printers | HP
youtube.com/watch?v=CBDXruTbA1Y&list=PL1--vpgQO...
This video has been updated: https://youtu.be/wg-80XJGWrg Learn how to use the scan to network folder option on HP LaserJet Pro MFPs using HP’s software wizard in Windows. These instructions apply to all LaserJet Pro MFPs, but might vary slightly depending on the model. Refer to your user ...
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