no available driver for hp 995c with Windows 10

[angie17]

Hi, there are no available drivers for HP Deskjet 995 to use with Windows 10. Cannot I continue to use my pronter? Is that possible?

[Bob_Headrick]

The Deskjet 990c driver is a good match for the Deskjet 995c hardware.

[angie17]

Dear Bob, thanks, but I could not solve the problem. I've tried to get the list you mention. If I've correctly understood, I should select 'Add a prnter', but in this section I'm not able to find 'Install the printer driver'. I tried with 'Update' ('Aggiorna'), but I could not get any list, even if you can see 'The desired printer is not in the list' written under 'Update'.

And nothing also going through 'Device Manager' .

😞

[angie17]

Dear Bob, in the end I succeeded in installing the driver of Hp 990, but I cannot print. The printer is considered as working, but I could not print the test page and everytime I try to print something there is an 'Error'. Should I maybe unistall it and try again to install it?

Thank you very much, 

Eva

[Bob_Headrick]

Are there any blinking lights on the printer?  Do the print jobs stay in the queue?

There are a few things to check:

• Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.

• With the printer turned on open the lid and look where the carriage moves.  Does it point to the "happy" position or indicate an error?  

How to use the print cartridge status icons

When the PRINT CARTRIDGE light flashes, open the Access Cover (also known as the top cover or lid) on the printer. When the Access Cover on the printer is opened, the print cradle moves and the yellow arrow on top points to a drawing of a cartridge. Each drawing (known as a print cartridge status icon) describes a symptom. The meaning of each drawing is described below.

Figure : Print cartridge status icons

1. Yellow arrow

Icon/Drawing	Problem identified by the symbol and the solution
	Problem The color cartridge is missing, improperly installed, defective, or the wrong print cartridge is installed.
Solution 1. If there is no color cartridge in the cartridge cradle, insert a color cartridge. 2. If there is a color cartridge in the cradle, remove the color cartridge and firmly reinsert it. 3. Check to make sure the color cartridge is appropriate for the printer. 4. If the problem persists, replace the color cartridge.
	Problem The black cartridge is missing, improperly installed, the wrong print cartridge, or is defective.
Solution 1. If there is no black cartridge in the cartridge cradle, insert a black cartridge. 2. If there is a black cartridge in the cradle, remove the black cartridge and firmly reinsert it. 3. Check to make sure the black cartridge is appropriate for the printer. 4. If the problem persists, replace the black cartridge.
	Problem The color print cartridge is running low on ink.
Solution Replace the color print cartridge with a new color print cartridge.
	Problem The black print cartridge is running low on ink.
Solution Replace the black print cartridge with a new black print cartridge.
	Problem None. The print cartridges are working correctly.
Solution None. The print cartridges are working correctly.