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- no fax detected cancelled recieve

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05-01-2014
02:35 PM
- last edited on
03-06-2017
02:44 PM
by
OscarFuentes
Hi Eng_mostafa,
Welcome to the HP Forums.
I see that you are having issues sending and receiving faxes.
I will be happy to help you.
Print out a Fax test.
Touch the setup button, (wrench)
arrow to Service menu, press OK, then right arrow to fax service, OK, then run fax test.
You should have 4 passes if everything is communicating properly.
We need to check some settings on the printer for faxing.
Private receive:
On the printer touch the setup button, (wrench) right arrow to fax setup menu, OK, fax receive setup, OK, private receive, OK, turn it off.
Error correction:
Go to the setup button, (wrench) right arrow to fax setup, all faxes, error correction, OK, turn it off.
Speed:
Go to the setup button, (wrench) right arrow to fax setup, OK, all faxes, OK, fax speed, OK, change it to medium, OK.
Clear saved faxes:
Go to the setup button, (wrench) right arrow to fax functions menu, clear saved faxes, OK, OK to clear.
Try the fax again to see if this resolves the issue.
If you are still having issues then go through the steps to see if it will resolve this issue.
Please provide in detail the results if you are still having issues.
Are you able to send and receive faxes?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up?
Is there any voice mail set up?
Do you have a answering machine?
(Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Thank you for posting on the HP Forums.
Have a great day.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
