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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 03:45 AM

HP Recommended
Product: Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

Installed with cd, conected regurarly with wifi,  able to print from computer only test results (quality and printer informations), ping with answer proprly. Trying to print with various programs (office, adobe, note pads and others) the page goes into print queue and after a few seconds it disappears. New printer that I just installed. Pops up an error Indrv.ini file not found. I have no idea if it is connected to the problem.

Help please.

Regards Roberto

2 REPLIES 2

‎05-06-2017 05:49 AM

HP Recommended

Totally remove the printer and it's software from your computer.

 

Now go here... and download and reinstall the Full Featured Software and Drivers.

 

Type:

Driver-Product Installation Software

Version:

40.11

Operating systems:

Windows 10 (64-bit)

Release date:

Feb 17, 2017

File name:

OJ5740__Full_WebPack_1107.exe

(143.7 MB)

Description:

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

Fix and enhancements:

Original Software/Drivers
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‎05-07-2017 12:00 PM

HP Recommended

Thanks for help but not resolved. Tha same problem appare. File in quewe and few seconds later disapere.... printer no start to print.....

Regards

Scody

 

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