not printing

[digcot65]

I am unable to print from PC ,but I can do a test print. When I try to print say an email a message comes up "an error occured while printing "

[ferRX]

Hi digcot65,

Use the print Doctor to solve issues with the printer

HP Print Doctor >> http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

* Click on KUDOS star to say thanks       

* Click on the button Accepted Solution if the question is answered 

Best regards,

ferRX.

 

[digcot65]

When I try to download the print doctor it asks me to save it ,then nothing happens.If I click on the arrow top right firefox page it shows print doctor there but thats all  Len

[digcot65]

Hello I cannot download print doctor. To see if I could get round the problemI deleted all the HP sortware,from my programs and tried to down load the HPb109a sortware.Every thing went OK and I clicked on the arrow,top right then clicked run,clicked it needs perimission .It went to extracting files installing photo smart.It ethe kept on asking to connect device which I did.Since nothing happened I clicked connect later,even though th printer was connected.Tried to print no luck.When I click on the arrow to see the download,it says FAILED.After downloadineg I looked on control panel at my printer and there was a tick and it said ready Len