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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
chelsea0611
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Message 1 of 2
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Flag Post

not printing

‎05-24-2017 05:48 PM

HP Recommended
Product: envy 4507 printer
Operating System: Microsoft Windows 10 (64-bit)

when i send to my printer, it comes up printing on the screen on the printer. but it disappears within seconds and it disappears from my print queue.  it does print the test prints but nothing seems to be working.

 

i have rebooted it, i have uninstalled the software and reinistalled i dunno what else to do.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-25-2017 04:03 PM

HP Recommended

@chelsea0611

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 4507 printer. I understand that print job disappears from the print queue and do not print and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Download and run the HP Print and Scan Doctor.
  • Uninstall the HP driver and software.
  • Rename the HPBXPSRENDER.DLL file.
  • Download and install the print driver.

Click here and follow the document to perform the above troubleshooting steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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