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yourstuffsucks
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officejet 5742 ink cart problem

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officejet 5742
Microsoft Windows 10 (64-bit)

Hi hope you can help.

I have an officejet 5742 I have used for the last 2 yrs with on issues.

Due to a problem with my internet connection I had to reset up my printer.

As I refill my cartriges as normal as done for the last 2 yrs, the printer has updated its self with a KILL switch sortware, I now get the dreaded "ink cartrige problem"

 

I recal reading a statement made by the ceo of HP when there was a big outrage that the update would only affect a few printers mine not being one of them!

 

Well I can say categorically this is not the case and is widespread.

Any ideas how to remove kill code.

 

I have changed my settings back to "not auto update via printer or laptop"

a bit after the horse has bolted.

 

Any help?

Thanks

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A4Apollo
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Hi! @yourstuffsucks, Thanks for stopping by HP forums!

I understand you have issues using refilled ink cartridges on your printer.

Don't worry I will try to help you out.

Try updating the printer firmware to the latest version and check if it helps.

Please find the link to update printer firmware.

Once you have updated the printer firmware, try using the refilled cartridges and check if it prints.

Let me know how it goes!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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yourstuffsucks
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Hello, it was the latest firmware update that caused the issue.

I was released September 2016, the users that did not update were unaffected, due to my laptop crashing I inadvertently updated firmware.

 

 

In the meantime I just need this matter resolved.

 

Regards

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A4Apollo
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@yourstuffsucks, Thanks for getting back in time, I was waiting for your response.

As you mentioned the issue occurred after updating the September 2016 firmware.

I would suggest you can try performing a semi full reset on your printer and check if it helps.

Since the steps to perform semi full reset is confidential I will send you the steps in a private message. Please watch your inbox for more information.

Have a pleasant day ahead! 🙂

A4Apollo
I am an HP Employee

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yourstuffsucks
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Hi did reset, printer even worse now.

No function possibe now, just get "Ink cartridge problem" constantly!.

I am unable to scan email etc.

Please review advise 

Regards

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A4Apollo
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@yourstuffsucks,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum
 

Regards

MrRobot

A4Apollo
I am an HP Employee

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yourstuffsucks
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Thanks for getting back,

I will wait for further instructions.

Regards

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