officejet 8600+ error cannot connect to server Check server name and address

[Msg4]

Still getting message on printer when trying to scan to email
"Cannot connect to server. Check server name and address "

[Dvortex]

Hello, @Msg4 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues with the scan to email feature with your Officejet printer. I’d suggest you use a manual DNS to try and fix the issue. Here are the steps:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Now, try to setup the scan to email again and check for the issue resolution.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

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[Akonrad]

Hi, I just repeated this entire process and it **bleep**ed up my whole system. When I typed in 8.8.8.8 and 8.8.4.4, it said "error occured" and now I can't even connect to my printer by typing in the ip address on my computer..