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Windows 11 Support Center. -
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HP Recommended
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HP Recommended
Hi JZ,
You may only have the "basic" printer installed. For easy, and full scanning options, you need the "full package", that is, the Full Feature Software for that printer.
If you cannot get the Full Feature Software for your Operating System, you may be able to use Windows Fax and Scan. It is primitive compared to other options, but at least it works. The feature is available on Windows 7.
Be aware that the download sizes for the Full Feature Software packages can be quite large (around 110MB to about 390MB) - keep this in mind in case you have a slow internet connection.
I've included below the instructions you need (and more):
====================================================================================
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Software for your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless).
Software controls the programs that interact with the User.
- Go to the top of the forum page to
- Enter your Printer Model information, and then go to Software and Drivers...
- Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
- Look for category Driver - Product Installation Software
- Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
- Save the *.exe installation package on your computer
Optional:
- Look for category Utility – Diagnostic Tools
- Select “HP Print and Scan Doctor” – Save the package on your computer.
- NOTE the name and the location of the file(s) when you save the file(s). The *.exe file(s) will likely save to the "Downloads “folder.
- Install the Software / Driver installation package(s). Install Utilities first, if applicable.
- If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
- Download and install the driver software before connecting the USB cable.
- After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update
There is sometimes a lot of information at the printer’s website, including manuals, how-to pages, and alerts for your printer. Be sure to take an extended look at what’s available.
Extra help for setting up your Wireless Printer:
Troubleshooting Your Printer - Network
Video Help in installing your wireless Printer:
How to install an HP Printer in a Wireless Network Using an Access Point in Windows 7
HowTo: HP Full Feature Printer Driver Install in Windows 7 (USB)
HP ePrint Mobile Driver User Guide
If you are in the US or in Canada, you can call Cloud Services for help with e-print:
When to call HP Cloud Services and When to Call HP Tech Support
===================================================================================
I hope this helps!
Dragon-Fur
HP Recommended
Hi JZ,
You may only have the "basic" printer installed. For easy, and full scanning options, you need the "full package", that is, the Full Feature Software for that printer.
If you cannot get the Full Feature Software for your Operating System, you may be able to use Windows Fax and Scan. It is primitive compared to other options, but at least it works. The feature is available on Windows 7.
Be aware that the download sizes for the Full Feature Software packages can be quite large (around 110MB to about 390MB) - keep this in mind in case you have a slow internet connection.
I've included below the instructions you need (and more):
====================================================================================
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Software for your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless).
Software controls the programs that interact with the User.
- Go to the top of the forum page to
- Enter your Printer Model information, and then go to Software and Drivers...
- Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
- Look for category Driver - Product Installation Software
- Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
- Save the *.exe installation package on your computer
Optional:
- Look for category Utility – Diagnostic Tools
- Select “HP Print and Scan Doctor” – Save the package on your computer.
- NOTE the name and the location of the file(s) when you save the file(s). The *.exe file(s) will likely save to the "Downloads “folder.
- Install the Software / Driver installation package(s). Install Utilities first, if applicable.
- If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
- Download and install the driver software before connecting the USB cable.
- After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update
There is sometimes a lot of information at the printer’s website, including manuals, how-to pages, and alerts for your printer. Be sure to take an extended look at what’s available.
Extra help for setting up your Wireless Printer:
Troubleshooting Your Printer - Network
Video Help in installing your wireless Printer:
How to install an HP Printer in a Wireless Network Using an Access Point in Windows 7
HowTo: HP Full Feature Printer Driver Install in Windows 7 (USB)
HP ePrint Mobile Driver User Guide
If you are in the US or in Canada, you can call Cloud Services for help with e-print:
When to call HP Cloud Services and When to Call HP Tech Support
===================================================================================
I hope this helps!
Dragon-Fur
HP Recommended
Hi,
You need "Full Feature Software and driver solution" for it. You can download from the following link. Please select the OS for your computer then click Next:
Regards.
BH
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This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
