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‎06-15-2016 06:47 PM

HP Recommended
Product: officejet pro 8710
Operating System: Microsoft Windows 7 (64-bit)

Scanning for the first time. The setup is asking me to enter a SMTP server name. I have no server. Using my wireless network router. Went through troubleshooting steps. Got it to show email addresses I want to send scans to but when I attempt a scan it again calls for an SMTP serveer name. I'm not connected or using a server! Help!

1 REPLY 1

‎06-15-2016 10:34 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/7902...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How are you trying to scan? Were you attempting to setup scan to email?

 

The following resources would be helpful:

 

Scan to Email setup and use

https://goo.gl/xH5ckd

 

Setup and Connect the HP Officejet Pro 8730

https://goo.gl/mJzVGz

 

Installing the Software for HP Officejet Pro 8730

https://goo.gl/2Gy9VY

 

HP Officejet Pro 8730 Front Panel Tips

https://goo.gl/EvV41q



Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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